AGENT ASSIST SOLUTION
Cyber Acoustics' Agent Assist Solution is designed to enhance call center training and productivity through a wireless system that replaces traditional Quick Disconnect (QD) headsets.
Traditional QD headsets present several limitations, including restricted mobility, recurring hardware costs, and cumbersome training setups involving Y-cables. Cyber Acoustics' wireless solution overcomes these challenges by streamlining agent assistance, reducing interruptions, and improving training effectiveness.
How the Agent Assist Solution Works
This cost-effective, modern solution offers two agent headset options: the AC-204TR and AC-304TR, both of which seamlessly pair with the HS-1500BT II wireless coach headset.
AC-204TR Training Headset
A lightweight, adjustable headset with easy-to-clean leatherette or foam earpads, providing comfort and durability for extended use. Environmental Noise Cancelation (ENC) uses two microphones and an advanced algorithm to minimize noise for clear customer calls.
AC-304TR Training Headset
A high-performance AI-powered training headset features advanced noise cancelation with a multi-microphone design, ensuring crystal-clear conversations by filtering out ALL background noise. By eliminating distractions and reducing call durations, it enhances customer satisfaction and agent efficiency.
HS-1500BT II Wireless Coach Headset
A high-performance training headset featuring AI-powered noise cancelation with a multi-microphone design and advanced AI chip. This technology filters out ALL background noise, ensuring crystal-clear conversations between agents and customers. By eliminating distractions and reducing call durations, this innovation improves customer satisfaction and agent efficiency.
Both agent headsets pair with the HS-1500BT II wireless coach headset, allowing coaches to:
Wirelessly connect to an agent’s call at the press of a button
Easily join active customer calls with the touch of a button, and provide real-time feedback
Experience AI-powered noise cancelation and Active Noise Cancelation (ANC) for enhanced focus in busy environments
Why Upgrade to the Agent Assist Solution
Eliminate redundant technologies: The Cyber Acoustics Agent Assist Solution not only replaces outdated QD headsets but can also replace DECT wireless systems and costly noise-canceling software subscriptions.
Call centers that rely on DECT wireless technology to allow agents to move while troubleshooting large items can utilize our HS-1500BT II wireless headset that enables the same mobility at a lower cost, allowing agents to easily connect and move while staying on a call. Unlike DECT, which requires base stations and suffers from compatibility limitations, this solution scales effortlessly and integrates with modern softphone systems
Many call centers invest in software-based noise cancelation tools, which have per agent, per month fees. Our Agent Assist Solution featuring the AC-304TR and HS-1500BT II headsets eliminate the need for these subscriptions, providing a hardware-based noise cancelation solution with superior audio quality and zero recurring software costs
Superior noise cancelation: AI-driven technology ensures background noise is eliminated for clear communication
Improved coaching efficiency: Seamless monitoring and real-time intervention reduce training friction and enhance agent performance
Reduced operational costs: Eliminating QD cables and adapters lowers hardware expenses and increases long-term durability
Compatible with all major operating systems, softphone clients, video conferencing, and contact center platforms
Cyber Acoustics offers a free recycling program to call centers, BPOs, schools, and businesses. We accept wired headsets, headphones, and earbuds from any brand and provide a collection box with a pre-paid shipping label. To date, we've donated over 30,267 pounds pounds of plastic for recycling.